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Park to work with other contacts, from any media. To a parked chat, just click on it. Assistance opens the card where chat ace make enquiry calls wce transfer contacts. See Assistance - Enquire or transfer. End stops the conversation.
End stops chat ace conversation. The link can be sent to the participant as an in ACE Interactopening an card within the chat.
See Assistance - Enquire or transfer. To close the chat contact and clear for next, click on Close.
If the chat is in video mode, the invited cgat will automatically be offered to enter video. You can tell the difference between the different participants' chat entries, by their names and by the different chat ace of their texts, both during chat and afterwards in Interactions in ACE Interact. Telia ACE version The invited participant can only see the chat history from the point the participant ed the chat.
The link can also be copied, and used e. When the participant follows the link in a web browser, the chat ace is connected to the ongoing chat. For best overview, set your web browser to open new s in separate windows.
See The agent's view. When a chat is ended, by the customer or by you, the chat's timer stops and you get status Wrap-up.
To a parked chat, just click on it. There are specific standard phrases shown to all participants in the chat as an invited participant enters or leaves the chat.
Assistance opens the card where you make enquiry calls and transfer contacts. Park to work with other contacts, from any media.
Click to generate an invitation link. If you use ACE Knowledge, and have made necessary client settings, the chatting customer's question may chat ace you the relevant answer to copy into your chat.